Coachfinder Pricing & Billing Schedule

1

Models

Coaches and institutions may choose a month-to-month plan or a 1 year prepaid plan. Nothing renews automatically.

2

Commission

No commission is charged on coaching sessions.

3

Fees

Coachfinder charges a platform fee, currently 4% of the plan cost, covering the administration involved in setting up and maintaining a Coach's or institution's plan. This one fee covers both merchant (bank/payment processing) and platform administrative charges — no separate merchant or payment-gateway charge is added. No fee is charged on wallet withdrawals — approved withdrawals are paid out in full. Coachfinder's platform fee is subject to change. Coaches and institutions will be notified of any fee change by email at least 30 days before it takes effect.

4

Betaalmetodes

Payments can be made via American Express, card payment, Apple Pay, Google Pay, Scan to Pay, 1Voucher, or Pay by Bank. Capitec Pay is coming soon.

5

Billing

Monthly plans are prepaid and each purchase covers a period of one month (for example, R129 incl. VAT for 30 sessions over 1 month; custom plans are available on request). Coachfinder does not automatically re-bill or renew a monthly plan. The Coach or institution may renew or upgrade at any time during the one-month period, in which case any unused sessions carry over immediately into the new plan. If a monthly plan expires without renewal, any unused sessions automatically carry over into one additional month, during which the Coach's profile remains active and able to accept bookings. A warning is sent 3 (three) days before that additional month is due to end. If, when that additional month ends, or when the carried-over sessions are fully used — whichever occurs first — no new plan has been purchased, the Coach or institution's business profile is frozen immediately: removed from public search and unable to accept new bookings, until a new plan is purchased. Freezing is not a termination of the account; profile information and history are retained, and the account may be reactivated at any time by purchasing a new plan.

6

Prepaid Plans

Annual/VIP prepaid plans cover a fixed 12-month term as a single upfront payment, with all included sessions pooled into one total usable at any pace across the term, without a monthly limit. Where the subscriber is a natural person, the plan may be cancelled at any time by giving Coachfinder 20 business days' written notice; the refund is calculated as the unused portion of the annual fee (pro-rated by full months remaining), less a cancellation fee equal to one month's fee at the standard monthly-plan rate for the tier, and will never be less than R0 — see the Refund Policy for the full calculation. Where the subscriber is registered as a juristic person (institutional account — school, university, academy, club), the plan remains non-cancellable for its 12-month term, consistent with the terms agreed at sign-up, and may only be upgraded.

7

Top-Ups

Coaches and institutions on any plan may purchase additional session top-up packs at any time to add to their existing session pool. Fees already paid for an active period are non-refundable except as otherwise stated in this Schedule.