Coachfinder Dispute & Refund SOP

Standard operating procedure for disputes and refunds

This document explains how Coachfinder handles client disputes and refund requests fairly and consistently.

Purpose

To ensure fair and consistent handling of disputes and refunds.

Clients must submit disputes within 7 days of the session date.

Refunds are processed via the original payment method where possible.

Direct transfer refunds are subject to administrative verification.

Coachfinder will issue a final decision within 5 business days.