Coachfinder Coach Agreement

Platform Role

Coachfinder is a technology platform facilitating bookings and payments between clients and independent coaches. CF Global Sports Group (Pty) Ltd t/a Coachfinder does not provide coaching services.

Independent Contractor

The Coach operates as an independent contractor and service provider on Coachfinder — not as an employee, partner, joint venturer, or agent of CF Global Sports Group (Pty) Ltd t/a Coachfinder. The Coach is solely responsible for their services, qualifications, conduct, and tax obligations.

Wallet Withdrawals

Session booking payments become eligible for withdrawal only once the associated booking has been marked completed. Coach wallet balances may be withdrawn and paid out on the next scheduled payout day — Coachfinder processes all coach withdrawals every business day, Monday to Friday. No separate withdrawal fee applies.

Cancellations (48-Hour Rule)

The Coach agrees to the platform's flat 48-hour cancellation rule: clients who cancel 48 hours or more before a scheduled session receive a full refund. Clients who cancel within 48 hours of the session forfeit the full session fee, which is retained as compensation for the reserved time the Coach is unable to rebook. This rule is fixed platform-wide and is not configurable by individual Coaches.

Ukuqinisekiswa

The Coach must complete Coachfinder's two-part verification process: KYC Verification — Didit, an automated identity check completed through Coachfinder's identity verification partner, Didit (or, where the Coach is unable to complete this automatically, manual identity review by Coachfinder); and Professional Verification — Coachfinder Admin, under which Coachfinder reviews the Coach's submitted certification documents and confirms them with the issuing institution. All identification and certification documents submitted must be accurate, current, and may be re-verified at any time. False or misleading information may result in suspension or termination, within a 2-3 day timeframe for termination of the account if needed.

Free Trial

Emva kokuqinisekiswa, abaqeqeshi bafumana iiseshoni ezingama-30 zasimahla okanye inyanga engu-1 yokufikelela okupheleleyo kwiqonga — nokuba yeyiphi imida efikelelwa kuqala. Ukuba wenza uphucuko kwisicwangciso esihlawulelwayo ngaphambi kokuba ukufikelela kwakho kwasimahla kuphele, naziphi na iiseshoni zasimahla ezingasetyenziswanga ziya kudlulela kwisicwangciso sakho esitsha. Ukuba awuphuculi ngexesha, iiseshoni zasimahla ezingasetyenziswanga ziyaphelelwa kwaye azidluleli.

Pricing & Fees

Coachfinder charges no commission on coaching sessions. A single Platform Fee applies, set by Coachfinder, covering both merchant (bank/payment processing) and platform administrative charges — no separate merchant or payment-gateway charge is added. No fee is charged on wallet withdrawals, as set out in the Pricing & Billing Schedule.

Payment Methods & On-Platform Payments

Payments can be made via American Express, card payment, Apple Pay, Google Pay, Scan to Pay, 1Voucher, or Pay by Bank. Capitec Pay.

Liability & Consumer Protection

CF Global Sports Group (Pty) Ltd t/a Coachfinder is not liable for coaching outcomes, advice, or results, subject to the Consumer Protection Act and other applicable law.

Data Protection (POPIA)

Personal information is processed in accordance with the Protection of Personal Information Act (POPIA) and the platform Privacy Policy.

Electronic Acceptance

Acceptance is confirmed via electronic checkbox, digital signature, or continued use of the platform in terms of the Electronic Communications and Transactions Act (ECTA). Current legal documents are published at /legal.

Billing, Renewal & Account Freezing

The Coach acknowledges that monthly plans are prepaid and cover a one-month period per purchase, with the option to renew or upgrade at any time during that period. If the plan expires without renewal, unused sessions carry over automatically into one further month, during which the Coach's profile remains active. A warning is sent 3 (three) days before that additional month is due to end. Once the carried-over sessions are exhausted or that additional month ends — whichever happens first — the profile is frozen immediately if no new plan has been purchased. Freezing does not delete the Coach's profile or history, and the Coach may reactivate at any time by purchasing a new plan. Annual/VIP plans cover a fixed 12-month term with sessions pooled and usable at any pace. Where the Coach is a natural person, the plan may be cancelled at any time with 20 business days' written notice; the refund is calculated pro-rata for the unused term, less one month's standard-rate fee as a cancellation charge, and will never be less than R0. Where the Coach is registered as a juristic person (institutional account), the plan remains non-cancellable for its term and may only be upgraded. Additional session top-up packs may be purchased at any time on any plan. Full terms are set out in the Pricing & Billing Schedule

Multi-Athlete Standard Bookings + Group Training Events

Where a session involves more than one athlete — whether through a multi-athlete standard booking or a Group Training Event — each athlete added consumes one session from the Coach's plan session pool and is billed at the Coach's normal per-session rate. This applies in addition to, and on the same basis as, the standard per-session billing described elsewhere in this Agreement.

Group Training Event cancellation

Where a Coach cancels an entire Group Training Event, every athlete who paid to attend is entitled to a full refund, processed through Coachfinder's standard refund process as set out in the Refund Policy. No separate cancellation or refund mechanism applies to Group Training Events.

Coach Leaderboard - Public display of ranking data

Coachfinder may publicly display a Coach's session activity, ranking, and related achievements as part of the Coach Leaderboard and any related recognition features on the platform

Institutional Registration

Main Coach: an individual Coach or Institution operating a Coachfinder business account, under which one or more Sub-Coaches may be registered. Sub-Coach: a verified Coach registered under a Main Coach's account, subject to the same verification and this Agreement's terms.

Amendments

Any amendments to this agreement will be effected once agreed to by both parties in writing and will come into effect immediately / 7 days.

Dispute Resolution

Any disputes arising from this agreement will be resolved through the internal dispute resolution mechanisms and should such measures fail, the parties then reserve the right to have disputes resolved within the magistrates courts of South Africa.

Period / Timeframe for Termination

Coachfinder will provide a 2-3 day period before termination, if needed.

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