Coachfinder Dispute & Refund SOP

Standard operating procedure for disputes and refunds

This document explains how Coachfinder handles client disputes and refund requests fairly and consistently.

Purpose

To ensure fair and consistent handling of disputes and refunds.

Disputes

Clients must submit disputes within 7 days of the session date.

Refunds

Refunds are processed via the original payment method where possible, and are paid out on the next scheduled payout day — Coachfinder processes all refunds every Tuesday and Friday

Direct Transfers

Direct transfer refunds are subject to administrative verification.

Resolution

Once both parties accept a resolution, Coachfinder will settle the dispute within 1–2 business days. Where a refund is due, funds are paid out on the next scheduled payout day — Monday to Friday — in line with the standard coach payout schedule.